Privacy policy

Welcome to Renew Skin & Health Clinic Ltd (“we”, “us”, or “our”). We are committed to protecting and respecting your privacy and ensuring that your personal information is handled securely and lawfully.

This policy details how we collect, use, store and protect the personal information collected when you visit our website or engage with our clinic and services. Our services primarily operate across the United Kingdom, including but not limited to Coventry, Birmingham, Leicester, Leeds, London, Rugby, Warwick, Northampton, Oxford, Reading, Bristol, Cardiff, Manchester, Liverpool, Nottingham, Sheffield, Cambridge, Luton, Bedford, and Swansea.

• Clinic Name: Renew Skin & Health Clinic Ltd
• Registered in: England & Wales under company registration number 07359901
• Registered Office: 18 Guy Street, Leamington Spa, CV32 4RT, United Kingdom
• Principal Business Address: 18 Guy Street, Leamington Spa, CV32 4RT, Warwickshire, United Kingdom
• Data Controller: Renew Skin & Health Clinic Ltd
• Data Protection Registration Number: ZA216415

You can contact us in any of the following ways:

• By Post: 18 Guy Street, Leamington Spa, CV32 4RT, United Kingdom
• Via our website contact form
• By Telephone: +44 1926 422 454
• By Email: contact@renewskinandhealthclinic.co.uk

Our European Union representative for data protection matters is Dr Nawal Jha, Director of Renew Skin & Health Clinic Ltd, who can be contacted via info@renewskinandhealthclinic.co.uk.

Our Data Protection Officer (DPO) can be contacted at md@renewskinandhealthclinic.co.uk.

We may collect and process the following types of personal data:

• Identity Data: Name, title, date of birth, and gender.
• Contact Data: Address, email address, and telephone number.
• Medical Data (Special Category Data): Information relating to your skin, hair, or body condition, medical history, and previous treatments.
• Payment Data: Card or bank details for billing and payment purposes.
• Website Usage Data: Information such as IP address, browser type, device, and pages visited.
• Marketing and Communication Preferences: Your preferences regarding marketing communications and updates.

We use your personal information for the following purposes:

• To provide dermatology, aesthetic, laser, and cosmetic treatment services.
• To manage appointments, consultations, and treatment plans.
• To ensure the safety, quality, and effectiveness of treatments.
• To send reminders, follow-up messages, and relevant clinic updates.
• To comply with our legal and regulatory obligations, including clinical governance.
• To send marketing communications (only with your consent).
• To analyse website usage and improve our services.

We process your personal data lawfully, fairly, and transparently. Where special category data (such as medical information) is processed, it is done with your explicit consent or as necessary for the provision of health or social care services.

Your data may be shared with:

• Other healthcare professionals (with your consent) for coordinated care.
• Service providers who assist with IT, payment processing, and website management.
• Regulatory or legal authorities where required by law.

We do not sell or share your data with third parties for marketing purposes.
If your data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your rights.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal, medical, and regulatory obligations.
When no longer required, data is securely deleted or anonymised in line with professional data retention standards.

We take appropriate technical and organisational measures to ensure the security of your personal data, including encryption, secure servers, access controls, and staff training.

All processing of data complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Under UK data protection law, you have the following rights:

• To access the personal information we hold about you.
• To correct inaccurate or incomplete data.
• To request erasure of your data in certain circumstances (“right to be forgotten”).
• To restrict or object to the processing of your data.
• To request the transfer of your data to another provider.
• To withdraw consent where processing is based on consent.
• To lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

We will respond to all valid requests within the legally required timeframe.

Our website uses cookies to improve user experience and analyse website traffic. You will be notified via a cookie banner on your first visit and can manage or disable non-essential cookies at any time.

We may contact you by email, SMS, or telephone with clinic updates, promotions, or service information—but only if you have provided your explicit consent.
You can withdraw this consent at any time by clicking “unsubscribe” or contacting us directly.

Our services are primarily for adults. Where we provide treatment to anyone under 18, parental or guardian consent is required, and data is handled with additional safeguards to protect minors.

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. When we do so, the updated version will be posted to our website with its “Last Updated” date updated accordingly.

Our website may contain links to other websites. We are not responsible for their privacy practices, and you are encouraged to review their privacy policies before providing any personal information.

Although our clinic is based in Leamington Spa, Warwickshire, our services and marketing are directed towards clients across Coventry, Birmingham, Leicester, Leeds, London, Rugby, Warwick, Northampton, Oxford, Reading, Bristol, Cardiff, Manchester, Liverpool, Nottingham, Sheffield, Cambridge, Luton, Bedford, and Swansea.

All Personal data obtained in these areas is treated in accordance with strict privacy standards and legal safeguards.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Renew Skin & Health Clinic Ltd
18 Guy Street, Leamington Spa, CV32 4RT, United Kingdom
Email: contact@renewskinandhealthclinic.co.uk
Telephone: +44 1926 422 454