Terms and Conditions
These terms and conditions provide detailed information for patients considering cosmetic and medical skin procedures with Renew Skin and Health Clinic.
To avoid disappointment please book your treatments in advance. Appointments can be made during our opening hours. Our convenient opening hours may also be extended by appointment only. This will incur an additional 10% of the cost of the treatment booked. At the time of booking an appointment, we will inform you of any preparation you are required to carry out before your treatment. By booking an appointment, you agree to co-operate with Renew Skin and Health Clinic in full on the terms and conditions outlined.
Individual Treatment Bookings
50% of the treatment cost is required as a deposit at the time of booking to secure your appointment. Funds must be cleared prior to receiving your treatment. The remaining 50% is payable on the day of your appointment. When booking a treatment you are agreeing to co-operate with Renew Skin and Health Clinic in full on the terms and conditions outlined.
If you wish to reschedule your appointment please notify us at least 48 hours in advance and your deposit will be secured against your new appointment. If you provide less than 48 hours’ notice or fail to attend your appointment, the deposit will be non-returnable.
Treatment Course Bookings
All treatment courses must be paid in full and funds cleared prior to your first treatment. If you fail to attend an appointment without giving 48 hours’ notice one treatment will be forfeited from your treatment course. When booking any course of treatments you are agreeing to co-operate with Renew Skin and Health Clinic in full on the terms and conditions outlined. If you have received a discount or complimentary treatment(s) as part of your course and you are unable to complete, we will offer you a refund. This will be calculated by deducting the full price of all treatments received, plus any forfeited for any missed appointments and return the difference to you.
Please arrive at least 10 minutes prior to your appointment time to relax and prepare for your treatment. New clients are required to complete a consultation form before any treatment is carried out. For laser and injectable treatments, additional consent forms must be completed even if you are a regular client. The consultation form and consent forms contain questions relating to your current medical care and previous medical history. You are required to complete all questions to allow Renew Skin and Health Clinic to assess your suitability for treatment. All information provided on the consultation and consent forms will be discussed between you and your practitioner. This confidential discussion will enable both to ensure that your goals are understood and achievable. During your consultation we will also thoroughly explain the treatment, ensure you understand the advantages and if there are risks associated with the treatment and assess your suitability. If you are unsuitable we will explain the reason why and what your options are and offer an alternative where possible. Renew Skin and Health Clinic complies with the data protection legislation and all information given will be held in the strictest of confidence and under no circumstances whatsoever, be passed onto any third party.
Our appointment system is designed to allocate the correct time for your treatment. Unfortunately a late arrival will result in a reduced treatment time or you may be required to reschedule your appointment. If you find yourself running late please inform the clinic.
Your appointment is reserved for you. Should you need to reschedule or cancel, please notify us at least 48 hours in advance and your deposit will either be held until your next appointment or refunded. If you are unable to give us 48 hours’ notice then unfortunately your deposit is non-returnable. If you are on a treatment course and fail to provide 48 hours’ notice, one of your treatments will be forfeited.
Renew Skin and Health Clinic accepts cash, Visa, MasterCard and Solo. Cheques are accepted provided they are supported by a valid cheque guarantee card.
Renew Skin and Health Clinic will always assess whether or not a treatment is suitable for you during your consultation. If you are unsuitable for treatment, we will inform you as to why and discuss your options and offer an alternative where possible. Renew Skin and Health Clinic cannot guarantee that you will achieve the same results as the before and after photographs on any promotional material including but not limited to the website, treatment brochure or leaflets.
Occasionally our promotions are subject to additional terms and conditions if so you will be informed at the time of booking.
Owing to the highly technical, specialized and personal nature of the treatment or course of treatments you have requested in order to improve your appearance Renew Skin and Health Clinic regret that no refund or reimbursement in whole or in part of the treatment cost can be given. Please note this does not affect your rights under Renew Skin and Health Clinic’s complaint policy that are contained in the terms and conditions outlined.
Owing to the specialized nature of the scientific and clinical products we supply Renew Skin and Health Clinic regret that no refunds and/or returns will be given or accepted.
No client will receive any form of treatment until Renew Skin and Health Clinic has been provided with all medical details of the client which shall be provided in writing and form part of the consultation form and treatment consent forms which will be supplied prior to your consultation or treatment. It is the clients sole responsibility to ensure that they have provided Renew Skin and Health Clinic with all medical details in writing prior to each treatment and such details shall form part of these terms and conditions and Renew Skin and Health Clinic will not be liable for any damage that occurs as a result of the clients failure to disclose such details. In no event shall Renew Skin and Health Clinic be liable to the client for any loss or for any other indirect or consequential loss or damage whatsoever. The client hereby undertakes to comply with all instructions and/or recommendations given to them by Renew Skin and Health Clinic regarding the aftercare of any treated area and Renew Skin and Health accepts no liability of any kind incurred as a result of the client’s failure to follow such instructions and/or recommendations. The terms and conditions along with the consultation and consent forms represent the full agreement between Renew Skin and Health Clinic and each client and no form can be amended without the permission of Renew Skin and Health Clinic.
If you are unhappy in any way and believe that Renew Skin and Health Clinic has not fulfilled your expectations and the very high standards we set ourselves, we operate a simple and effective complaints procedure and in the unlikely event you have any cause for dissatisfaction with us, please do not hesitate to contact us at the clinic, either in person, by telephone or email. We have a two stage complaint handling procedure so that if your complaint is unable to be dealt with to your satisfaction at the initial stage it will then be reviewed by our director at Renew Skin and Health Clinic. Please note this does not affect any statutory rights that you have.
Telephone: 01926 422454
Email: firstname.lastname@example.org or fill and send the "contact form"
Terms and Conditions of Use of Renew Skin & Health Clinic (Renew) Website.
In processing or browsing this website, you agree and consent to the following terms and conditions:
Renew reserves the right to update or modify these terms and conditions at any time and notice of modification will be shown by the updating of the date below.
Renew makes all reasonable efforts to ensure that the information contained on this website is accurate and informative, but from time to time information here may be out of date, incomplete or inaccurate. Renew reserves the right to correct such details and to change or update information at any time without prior notice.
No part of this website or any article, articles or photographs/videos comprising the same maybe copied, republished, reposted, modified or distributed or otherwise used in any way for any commercial purposes without the prior written consent of Renew. Renew reserves the right to take legal action or proceedings against any unauthorised or commercial use of the information contained on this site.
Renew provides no warranty or representation in connection with the information communicated on this website.
The material on this website is illustrative only and is provided for the purposes for which it is intended, that is, for the use of prospective clients and customers of Renew.
All users with any medical condition or problem should first consult their own doctor or other qualified medical practitioner.
Renew is not responsible for the content of any other website, or any website linked anyway to this website.
All users should be aware that similar treatment may be available free of charge on the NHS, and enquiry should be made to your local GP in that respect. In particular, surgical treatment for skin lesions, such as any type of mole, warts and genital warts which is available in both NHS and other private hospitals and clinics. In the field of skin lesion treatment and removal of these lesions, Renew has developed a specialist knowledge, practice and skills. This expertise and experience, combined with Renews precision use of the current technology ensures an effective and safe outcome for the surgical procedures and treatments.
Renew will not be liable for any loss or damage of whatsoever kind arising from use of the information contained on or obtained from this website either directly or indirectly. Your statutory rights as a consumer are not affected.